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Работайте с нами

Мы находимся в постоянном поиске талантливых людей, которые эффективно работают и преуспевают в динамичной и инновационной рабочей среде. Каждый из наших сотрудников вносит ценный вклад в работу команды.

Если вас интересует работа в FxPro, пожалуйста, пришлите резюме.
Глобальное присутствие
Станьте частью растущей международной компании:
Представительства в Лимассоле, Лондоне, Монако, Насау и Дубае, в которых работают более 200 сотрудников FxPro из 22 стран.
Политика равных возможностей и отсутствия дискриминации
Конкурентный пакет оплаты труда
Программа медицинского страхования Группы
Собственный спортивный центр
Эксклюзивная дисконтная карта
  • Непрерывное профессиональное развитие и личностный рост
  • Спонсорская поддержка профессионального образования
  • Возможности для карьерного роста
  • Резервный фонд
  • Бесплатное питание и напитки в собственной обеденной зоне
  • 13-я зарплата
15+ лет безупречной работы
5 офисов
200+ сотрудников
22 страны
17 языков в обиходе

Открытые вакансии

Департамент Расположение офисов
ACCOUNTING AND FINANCE
Account Assistant
Limassol, Cyprus
Full-time | Agios Sylas, Ypsonas, Limassol, Cyprus
Responsibilities:
  • Handle accounting and bookkeeping requirements for Group companies
  • Execute payments and bank transfers
  • Liaise with service providers for payroll/VAT/Tax related matters
  • Prepare bank and client money reconciliations
  • Report the results to the finance team monthly
  • Assistance with ad-hoc financial related requests by the management
Requirements:
  • Degree in Accounting/Finance or related field
  • 2-3 years of relevant experience
  • Fluency in English and Greek (Written/Spoken)
  • Excellent knowledge of Microsoft Excel/Word
  • Knowledge of SAP Business One is an advantage
  • Any relevant qualification is an advantage (LCCI/ACA/ACCA)
  • Utmost attention to detail with high accuracy
  • Ability to meet tight deadlines and perform well under pressure
  • Ability to work effectively alone and as a part of a team
Benefits:
  • Competitive salary including a 13th salary
  • Medical and life insurance
  • Provident fund
  • Free meals and beverages at the in-house cafeteria
  • In-house gym with a personal trainer
  • Discount card for several services and products
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ADMINISTRATION
Receptionist/Office Administrator
Limassol, Cyprus
Full-time | Agios Sylas, Ypsonas, Limassol, Cyprus
Responsibilities:
  • Welcome visitors by greeting them, in person or on the telephone; answer or refer inquiries
  • Maintain employee and department directories
  • Answer, screen and forward any incoming phone calls while providing basic information when needed
  • Receive and sort daily mail/deliveries/couriers
  • Ensure the smooth operation of the conference rooms
  • Manage all travel arrangements for the management and other employees for business purposes
  • Keep records for the company’s stationery order and stock
  • Provide secretarial assistance to the management and other employees such as filing, typing, scanning, printing and binding documents
  • Update the information on the company’s discount scheme
  • Liaise with the medical provider
Requirements:
  • Diploma/Certificate in Secretarial/Administration studies
  • Minimum 1-2 years of experience in similar position
  • Excellent command of the English language
  • Computer literacy with very good working knowledge of Microsoft Office applications
Benefits:
  • Competitive salary
  • 13th salary
  • Provident fund
  • Medical insurance
  • Discount card for several services and products
  • In-house gym with a personal trainer
  • Free meals and beverages at in-house cafeteria
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CLIENT RELATIONSHIP
Business Development Manager LATAM
Limassol, Cyprus
Full-time | Agios Sylas, Ypsonas, Limassol, Cyprus
Responsibilities:
  • Builds market position by locating, developing, defining, negotiating and closing business relationships
  • Seeks out and builds new business for FxPro
  • Identifies ideas by researching industry and related events, publications and announcements in the Latin American market
  • Closes new business deals by coordinating requirements, developing and negotiating contracts, integrating contract requirements with business operations
  • Protects organization's value by keeping information confidential
  • Conducting A/B-tests
  • Enhances organization presence in Latin American market by accomplishing new and different requests, exploring opportunities to add value to job accomplishments.
Requirements:
  • University degree
  • Relevant experience in the financial sector
  • Knowledge of the Spanish language
  • Key skills: Market Knowledge, Presentation Skills, Meeting ClientRelationship Goals, Respect of deadlines, Territory Management
  • Pro-active position in running a business
  • Ability to travel is a must.
Benefits:
  • Competitive salary including a 13th salary
  • Relocation package
  • Visa arrangements for the employee and family members (if applicable)
  • Medical and life insurance
  • Provident fund
  • Free meals and beverages at the in-house cafeteria
  • In-house gym with personal trainer
  • Discount card for several services and products.
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Customer Relations Officer (Chinese language)
London UK, Limassol Cyprus
Full-time | Agios Sylas, Ypsonas, Limassol, Cyprus; London, United Kingdom
Duties
  • Assists customers who wish to open an FxPro trading account
  • Handles welcome calls/call-back requests
  • Maintains contact with existing clients to ensure high levels of client satisfaction
  • Provides general information in regards to FxPro platforms and services offered
  • Informs and assists clients in relation to the use of all current and future products
  • Provides quality and efficient live support to existing and potential clients
  • Maintains professional internal and external relationships that meet Company’s core values
  • Delivers service and support to customers through live chats, emails, phone calls and meetings
  • Collects customer feedback and follows up e.g. requests for new products and services
  • Suggests ideas and actions to develop the market
  • Coordinates with the marketing departments in regards to planning seminars, expos and translations of certain campaigns
Requirements
  • University Degree preferably in Finance or Economics
  • Previous relevant working experience will be considered an asset
  • Excellent command of the English and Chinese languages
  • Computer literacy with very good working knowledge of Microsoft Office applications
Remuneration and Benefits
  • A highly competitive remuneration package will be offered to the preferred candidate
  • The company also offers a range of benefits that include, but are not limited to, free food and beverages, medical insurance, provident fund and gym with personal trainer.
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Customer Relations Officer (German language)
Limassol, Cyprus
Full-time | Agios Sylas, Ypsonas, Limassol, Cyprus
Responsibilities:
  • Assists customers who wish to open an FxPro trading account
  • Handles welcome calls/call-back requests
  • Maintains contact with existing clients to ensure high levels of client satisfaction
  • Provides general information in regard to FxPro platforms and services offered
  • Informs and assists clients in relation to the use of all current and future products
  • Provides quality and efficient live support to existing and potential clients
  • Maintains professional internal and external relationships that meet Company’s core values
  • Delivers service and support to customers through live chats, emails, phone calls and meetings
  • Collects customer feedback and follows up e.g. requests for new products and services
  • Suggests ideas and actions to develop the market
  • Coordinates with the marketing departments in regard to planning seminars, expos and translations of certain campaigns.
Requirements:
  • University Degree preferably in Finance or Economics
  • Native German and a good command of the English language
  • Previous relevant working experience will be considered an asset
  • Computer literacy with very good working knowledge of Microsoft Office applications.
Benefits:
  • Competitive salary including a 13th salary
  • Relocation package
  • Visa arrangements for the employee and family members (if applicable)
  • Provident fund
  • Medical and life insurance
  • Discount card for several services and products
  • In-house gym with a personal trainer
  • Free meals and beverages at the in-house cafeteria
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Customer Relations Officer (Japanese language)
Limassol, Cyprus
Full-time | Agios Sylas, Ypsonas, Limassol, Cyprus
Responsibilities:
  • Assists customers who wish to open an FxPro trading account
  • Handles welcome calls/call-back requests
  • Maintains contact with existing clients to ensure high levels of client satisfaction
  • Provides general information in regards to FxPro platforms and services offered
  • Informs and assists clients in relation to the use of all current and future products
  • Provides quality and efficient live support to existing and potential clients
  • Maintains professional internal and external relationships that meet Company’s core values
  • Delivers service and support to customers through live chats, emails, phone calls and meetings
  • Collects customer feedback and follows up e.g. requests for new products and services
  • Suggests ideas and actions to develop the market
  • Coordinates with the marketing departments in regards to planning seminars, expos and translations of certain campaigns.
Requirements:
  • University Degree preferably in Finance or Economy
  • Previous relevant working experience will be considered an asset
  • Excellent command of the English and Japanese language
  • Computer literacy with very good working knowledge of Microsoft Office applications.
Benefits:
  • Competitive salary
  • 13th salary
  • Provident fund
  • Medical and life insurance
  • Discount card for several services and products
  • In-house gym with a personal trainer
  • Free meals and beverages at the in-house cafeteria
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Customer Relations Officer (Spanish language)
Limassol, Cyprus
Full-time | Agios Sylas, Ypsonas, Limassol, Cyprus
Duties
  • Assists customers who wish to open an FxPro trading account
  • Handles welcome calls/call-back requests
  • Maintains contact with existing clients to ensure high levels of client satisfaction
  • Provides general information regarding FxPro platforms and services offered
  • Informs and assists clients in relation to the use of all current and future products
  • Provides quality and efficient live support to existing and potential clients
  • Maintains professional internal and external relationships that meet Company’s core values
  • Delivers service and support to customers through live chats, emails, phone calls and meetings
  • Collects customer feedback and follows up e.g. requests for new products and services
  • Suggests ideas and actions to develop the market
  • Coordinates with the marketing department in regard to planning seminars, expos and translations of certain campaigns
Requirements
  • University Degree preferably in Finance or Economics
  • Previous relevant working experience will be considered an asset
  • Excellent command of the Spanish and English language
  • Computer literacy with very good working knowledge of Microsoft Office applications
Remuneration and Benefits
  • A highly competitive remuneration package will be offered to the preferred candidate
  • The company also offers a range of benefits that include, but are not limited to, free food and beverages, medical insurance, provident fund and gym with personal trainer.
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DEALING
Junior Dealer
Limassol, Cyprus
Full-time | Agios Sylas, Ypsonas, Limassol, Cyprus
Responsibilities:
  • Monitoring the foreign exchange trading portfolio in all currencies, ensuring the company is within approved limits, policies, and procedures
  • Providing key parties with daily trading statistics
  • Keeping up to date with currency fluctuations through both fundamental and technical analysis
  • Maintaining close relationships with Liquidity and Data Providers
  • Maintaining close relationships with internal supporting departments such as IT, Marketing, Sales
  • Providing excellent customer support by responding to inquiries, providing rates, and assisting with technical matters as well as executing client trades(when / where needed)
  • Maintaining deal recording and P & L on a daily basis.
Requirements:
  • University Degree in Economics, Accounting, Finance, Maths or other related field
  • Relevant working experience is an advantage
  • Excellent command of the English language
  • Proficient with computer systems and Microsoft Office applications(e.g.Microsoft Excel)
  • Very good numerical and analytical skills
  • Good communication and interpersonal skills
  • Genuine interest in the financial markets
  • Ability to work in shifts, on a weekly basis, Monday to Friday(08: 00 – 16: 00, 16: 00 – 00: 00, 00: 00 – 08: 00).
Benefits:
  • Competitive salary including a 13th salary
  • Relocation package and visa arrangements for an employee and family members (if applicable)
  • Provident fund
  • Medical insurance and life assurance
  • Discount card for several services and products
  • In-house gym with a personal trainer
  • Free meals and beverages at the in-house cafeteria.
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IT
Head of Production Support
Limassol, Cyprus
Full-time | Agios Sylas, Ypsonas, Limassol, Cyprus
Responsibilities:
  • Monitor the performance of the Production Support Department
  • Constantly investigate and propose improvements in the processes, procedures and tools used for the work of the Department and drive their implementation
  • Establish performance measures and track the processes and their execution
  • Drive effective communication across different teams to ensure efficient resolution of problems and work with different parties to take over active support issues
  • Resolve production issues to a variety of our products by managing tickets from start to finish, and escalating to other teams if and when necessary
  • Manage multiple tasks/tickets according to priority and with minimal guidance
  • Investigate and diagnose production issues though analysing software logs, error messages and network logs
  • Liaise with external parties and internal departments
  • Identify root causes, escalate bugs to other teams, recommend enhancements of monitoring, debugging tools where necessary
  • Recommend product enhancements based on product expertise and evaluation of client needs
  • Contribute in writing team specific knowledge base and user manuals
Requirements:
  • University degree in IT Engineering or any other related fields
  • Excellent command of the English language, knowledge of Greek or Russian is an advantage
  • 4-5 years of experience as a support officer and support supervisor with a proven track record of working as a part of and managing a team
  • Solid technical experience with Windows or Linux/Unix OS
  • Experience with JIRA, SQL, Web services, Networking
  • Knowledge of FIX protocol is an advantage
  • Proactive position, ability to think strategically and creatively
  • Ability to prioritize, manage multiple tasks and projects and meet deadlines
  • Strong problem-solving and decision-making skills, self-motivated while working under minimal supervision
  • Ability to work comfortably under pressure and uncertainty operating effectively and deliver results
  • Good organizational and management skills
  • Ability to establish and improve relationships across departments
Benefits:
  • Competitive compensation package including a 13th salary
  • Visa arrangements for the employee and family members (if applicable)
  • In-house gym with a personal trainer
  • Free meals and beverages at the in-house cafeteria
  • Medical and Life insurance
  • Provident fund
  • Company Discount Card for various products and services
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Node JavaScript Developer
Limassol, Cyprus
Full-time | Agios Sylas, Ypsonas, Limassol, Cyprus
Responsibilities:
  • Deliver several advanced and complex related projects
  • Respond, investigate and resolve various incidents related to different systems
  • Conduct industry research and provide recommendations for emerging trends
  • Ability to work on multiple simultaneous projects and deliver within a dynamic set of objectives and requirements
Requirements:
  • BSc in Information Technology or business-related field
  • 3 years hands-on experience working with NodeJS
  • Experience with unit, functional and integrations tests
  • Solid experience with relational databases
  • Ability to write highly efficient, well-structured and maintainable code
  • Good understanding of OOP and SOLID
  • Previous experience in Forex or Financial Services industry or similar IT fields is an advantage
  • Experience with Typescript is an advantage
  • Experience with other programming languages, micro services, event-oriented architecture is an advantage
  • Team player with a proactive position
Benefits:
  • Competitive compensation package including a 13th salary
  • Relocation package and visa arrangements for an employee and family members (if applicable)
  • Medical and Life insurance
  • Free meals and beverages at the in-house cafeteria
  • In-house gym with a personal trainer
  • Provident fund
  • Company discount card for various products and services
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Quality Assurance Engineer
Limassol, Cyprus
Full-time | Agios Sylas, Ypsonas, Limassol, Cyprus
Responsibilities:
  • Functional and performance testing of client-side and server-side products with maximum automation
  • Reviews of tests done by other team members, bugs verification and regression tests automation
  • Interaction with development and support team in order to improve the quality of the finished product
  • Improvement proposals in technology, tools and process to conduct more efficient testing of software products.
Requirements:
  • 2+ years working experience as Software Tester or Quality Assurance Engineer
  • Knowledge of methods and processes used in quality assurance of software
  • Excellent command of the English language
  • Well-developed analytical and problem-solving skills
  • Ability to work in a dynamic and multicultural environment
  • Experience in some of the following will be considered an advantage

    - Java programming

    - C# programming

    - Test automation

    - Agile methodology

    - SQL

    - Linux

    - CRM or ERP

    - Forex industry.
Benefits:
  • Competitive salary including a 13th salary
  • Relocation package and visa arrangements for an employee and family members (if applicable)
  • Provident fund
  • Medical insurance and life assurance
  • Discount card for several services and products
  • In-house gym with a personal trainer
  • Free meals and beverages at the in-house cafeteria.
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MARKETING
Facebook User Acquisition Officer
Limassol, Cyprus
Full-time | Agios Sylas, Ypsonas, Limassol, Cyprus
You will:
  • Manage and scale paid acquisition campaigns to grow userbase profitably
  • Monitor, optimize and report on campaign performance on an ongoing basis
  • Identify optimization opportunities to help improve performance
  • Develop, execute and analyse A/B tests on creatives and landing pages
  • Collaborate with design, product and data analytics teams to develop effective acquisition strategies
  • Communicate campaign performance and test results to the broader marketing team and executives
  • Help with development of analytical tools, technologies and processes to drive efficiency across the Marketing team.
You are:
  • Accountable. Your program’s performance rests on your shoulders
  • Team player. You thrive in a team environment where each person takes ownership to achieve a greater shared goal. Your efforts should elevate the company as a whole
  • Metric driven. You feel comfortable working with numbers and finding trends to exploit
  • Motivated. You enjoy making a measurable impact on your team and the greater company
  • Resourceful. You look to sharpen your tools and learn about the best practices in the industry. You leverage internal and external resources to find new growth tactics
  • Execution oriented. You aggressively prioritize speed/action for delivering results.
You have:
  • 3+ years of user acquisition or mobile media buying experience, with a strong track record of measurable results
  • Experience with Facebook as a top marketing channel
  • Understanding of advert attribution and tracking
  • Strong analytical skills and creative thinking.
We offer:
  • Competitive compensation package including a 13th salary
  • Relocation package and visa arrangements for the employee and their family members (if applicable)
  • In-house gym with personal trainer
  • Free meals and beverages at the in-house cafeteria
  • Medical and Life insurance
  • Provident fund
  • Company Discount Card for various products and services.
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Marketing Specialist
Limassol, Cyprus
Full-time | Agios Sylas, Ypsonas, Limassol, Cyprus
You will:
  • Brainstorm and develop ideas for creative marketing campaigns
  • Assist in outbound or inbound marketing activities
  • Develop unique content for different marketing campaigns
  • Conduct copy-editing and proof reading of articles and other web content
  • Write transcripts for company videos
  • Undertake individual tasks of a marketing plan as assigned
You have:
  • Bachelor’s Degree in Marketing, Communications, Journalism or another related field
  • Native English language
  • 1+ years of experience in marketing is an advantage
  • Impressive writing and editing skills with the ability to adapt content style and tone for specific audiences
  • Ability to cultivate subject matter experts and create the followers necessary to execute on schedule
  • Ability to identify new opportunities and take the required action with minimal direction or oversight
  • Demonstrable understanding of digital distribution channels and basic performance measurements
  • Natural curiosity about how technology assists its users
We offer:
  • Competitive compensation package including a 13th salary
  • Medical and Life insurance
  • Free meals and beverages at the in-house cafeteria
  • In-house gym with a personal trainer
  • Provident fund
  • Company Discount Card for various products and services
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PPC Specialist
Limassol, Cyprus
Full-time | Agios Sylas, Ypsonas, Limassol, Cyprus
Responsibilities:
  • Creation, maintenance and optimization of advertising campaigns in Google Ads (AdWords), Yandex Direct, Yahoo and Bing)
  • Writing advertisements, downloading and launching advertising campaigns (Direct Commander, AdWords Editor)
  • Analysis of efficiency and optimization of current advertising companies (CPC, CPO, ROI, CAC)
  • Preparation of reports on advertising campaigns
  • Working with optimization systems and generating ads (C50)
  • Conducting A/B-tests
  • Working with analytics tools such as Yandex Metrics, Google Analytics, Google Data Studio, DoubleClick Search will be an advantage
Requirements:
  • University degree
  • At least Intermediate level of the English language
  • Google Ads certification
  • 2+ years of experience in advertising campaigns in Google Ads (AdWords) and Yandex Direct
Benefits:
  • Competitive salary including a 13th salary
  • Relocation package
  • Visa arrangements for the employee and family members (if applicable)
  • Medical and life insurance
  • Provident fund
  • Free meals and beverages at the in-house cafeteria
  • In-house gym with personal trainer
  • Discount card for several services and products
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SMM Specialist
Limassol, Cyprus
Full-time | Agios Sylas, Ypsonas, Limassol, Cyprus
Responsibilities:
  • Build and execute social media strategy through competitive research, platform determination, benchmarking, messaging and audience identification
  • Generate, edit, publish and share daily content (original text, images, video or HTML) that builds meaningful connections and encourages community members to take action
  • Set up and optimize company pages within each platform to increase the visibility of company’s social content
  • Moderate all user-generated content in line with the moderation policy for each community
  • Continuously improve by capturing and analysing the appropriate social data/metrics, insights and best practices, and then acting on the information
  • Creation, support, optimization of the content plan for each channel
  • Verification of targeted links
Requirements:
  • University degree in Communications, Marketing, Business, New Media or Public Relations
  • Proven working experience in social media marketing or as a digital media specialist
  • Excellent consulting, writing, editing (photo/video/text), presentation and communication skills
  • Demonstrable social networking experience and social analytics tools knowledge
  • Fluency in English is a must
  • Positive attitude, detail and customer oriented with good multitasking and organisational ability
Benefits:
  • Competitive salary including a 13th salary
  • Relocation package
  • Visa arrangements for the employee and family members (if applicable)
  • Provident fund,
  • Medical and life insurance
  • Discount card for several services and products
  • In-house gym with a personal trainer
  • Free meals and beverages at the in-house cafeteria
  • Strong multinational team of professionals
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Salesforce Project Manager
Limassol, Cyprus
Full-time | Agios Sylas, Ypsonas, Limassol, Cyprus
Responsibilities:
  • Work with key business and development personnel to determine product strategy, areas of opportunity and roadmaps taking each group/team’s dynamics into consideration, but always striving for a unified, standardized approach whenever possible
  • Work with the business to document feature requirements and development user stories while always striving for an iterative and continuous delivery method to larger feature releases.
  • Work with business leaders to quantify development impact including ROI projections and post release impact
  • Maintain development prioritization lists and backlogs
  • Work cross functionally between multiple product/development teams to ensure key dependencies for feature and product enhancements are being met and/or addressed in a timely manner
  • Timely and concise communication of release activity, project status updates and roadmap timelines to business leadership
  • Coordination of training and demos to key end users and executive/management teams
  • Management of key vendor relationships including licensing and product strategies/requirements
  • Building up key business relationships across operational, engineering, product and executive teams that foster open lines of communication and teamwork to achieve key business goals
  • Coordinate UAT for all feature releases to ensure defects are properly documented, UAT completes in an acceptable timeframe and the UAT team has all the necessary support to complete testing
  • Overseeing UI changes to customer facing tools including gathering feedback from end users, working with the corporate UX team to schedule suggested changes and coordinating demo and training
Requirements:
  • Bachelor’s degree in Computer Science, Computer Information Systems, Business Administration or similar field
  • Superb verbal and written English communication skills
  • Minimum 2 years of experience on the same position
  • Strong working knowledge of Salesforce systems with emphasis on Lightning implementation and Communities
  • Expert knowledge of the MS Office Suite
  • Experience with Agile development methodologies
Special requirements:
  • Ability to effectively work with and maintain strong working relationships with internal partners, both technology and operational leaders and team-members
  • Ability to perform data analysis, trend analysis, graphing, presentation development and delivery
  • Skilled in developing and communicating overall product strategies
  • Ability to identify risk and drive projects to completion
  • Strong familiarity with contact center technologies and systems
  • Excellent organizational and prioritization skills
  • Proven ability to manage multiple projects simultaneously
Benefits:
  • Competitive salary including a 13th salary
  • Relocation package
  • Visa arrangements for an employee and family members (if applicable)
  • Medical and life insurance
  • Provident fund
  • Free meals and beverages at the in-house cafeteria
  • In-house gym with a personal trainer
  • Discount card for several services and products
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OPERATIONS
Back Office Officer
Limassol, Cyprus
Full-time | Agios Sylas, Ypsonas, Limassol, Cyprus
Responsibilities:
  • Process applications for the opening of new client’s accounts into the Company’s software.
  • Amend existing Client Accounts (i.e. Valid Documents, updated information).
  • Amend client’s accounts (e.g. leverage, profile etc.) into the Company’s software.
  • Process Power of attorney’s sent by clients.
  • Provide information to Clients and prospects regarding the Company and guiding them on how to open an account.
  • Answer all emails received from clients regarding queries on account opening process as well as amending existing accounts.
  • Implement strong Know Your Client procedure to all potential and existing Clients.
  • Validate provided documentation with an independent third party electronic verification provider (e.g. World Check, etc.).
  • Ensure that all necessary documentation is collected and update the Company’s software about the collection of these documents.
  • Keep client records (i.e. agreements, ID documents, investor questionnaire, Know Your Client information) in electronic form.
  • Forward financial matters and requests to the Accounting Department.
  • Liaise with the Head of Back office for any queried issues.
  • Assist in answering all emails received from clients regarding queries on corporate account opening process as well as amending existing accounts.
  • 8 hour rotation of shifts 08:00-16:00, 09:00-17:00,16:00-00:00.
Requirements:
  • University Degree is an advantage but not a must.
  • Excellent command of the English language.
  • Computer literacy with very good working knowledge of Microsoft Office applications.
  • Focused, detail orientated, problem solver.
  • Any knowledge of FX industry is considered an advantage.
Benefits:
  • Competitive salary,
  • 13th salary,
  • Provident fund,
  • Medical insurance,
  • Discount card for several services and products,
  • In-house gym with a personal trainer,
  • Free meals and beverages at in-house cafeteria.
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Customer Support Officer (Chinese language)
Limassol, Cyprus
Full-time | Agios Sylas, Ypsonas, Limassol, Cyprus
Responsibilities
  • Deliver service and support to customers through live chats, emails and phone calls
  • Provide answers to customers by identifying problems, researching answers and guiding customer through corrective steps
  • Handle and resolves customer complaints
  • Provide information to customers in regard to Company’s services and products
  • Provide quality service and support in a variety of areas including but not limited to System/technical troubleshooting, Login/Account issues, Accounting (deposits and withdrawals) and overall trading enquiries
  • Maintain a balance between Company policy and customer benefit in decision making. Handling issues in the best interest of both customer and Company
  • Inform customers about internal regulations and procedures of Company
  • Follow up on the progress of the response to the customer
  • Perform general Back Office and Clients Accounting Department duties during night/evening shifts,
  • Update Customer records
  • Ensure that all duties are done so in line with the necessary KYC, AML, and Due diligence controls
  • Provide feedback on the efficiency of the customer service process
Requirements
  • University Degree is an advantage but not a must
  • Native Chinese and good command of the English language
  • Computer literacy with very good working knowledge of Microsoft Office applications. Fast typing
  • Flexible, outgoing, problem solving skills, excellent communication skills
  • Any knowledge of FX industry is considered an advantage
  • Ability to work in shifts on a rotation basis (00:00-08:00, 08:00-16:00, 16:00-00:00)
Benefits
  • Competitive salary
  • 13th salary
  • Provident fund
  • Medical insurance
  • Discount card for several services and products
  • In-house gym with a personal trainer
  • Free meals and beverages at in-house cafeteria
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